Featured Case Studies

To see how UPS synchronizes commerce for its customers every day, read the case studies below.

 Kingsdown

Kingsdown Kingsdown Finds Dream Solution in High Tech Fleet Management Challenge Maximize efficiency and tighten inventory controls while providing premium service in the delivery of high-end bedding products to retailers. Solution Dedicated contract carriage (DCC) equipped with advanced transportation technology that increases visibility and data access throughout the supply chain. Results Reduced overall transportation costs Increased on-time delivery rate Enhanced inventory control Improved customer service and key performance metrics Read Read Complete Case Study (308KB)

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 Overstack

Overstock Challenge Increased sales were stressing Overstock.com's existing warehouse space in Salt Lake City, Utah Returns were becoming increasingly complex and costly to manage for east coast customers Logistics solutions: UPS collaborated closely with Overstock.com to develop a returns solution using the UPS facility in Hebron, Kentucky for all east coast inbound/ outbound returns volume Overstock.com and UPS blended world-class returns expertise and technologies, while UPS provided the warehousing, transportation and staff to process tens of thousands of returns each month Results Enhanced overall customer experience Faster, more accurate returns and exchanges Faster customer refunds and credits Improved efficiency and reduced costs Read Read Complete Case Study (308KB)

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